Frequently Asked Questions

Managed IT services means outsourcing your day-to-day technology management to a dedicated provider like Tech-MAR. Instead of reacting to problems after they happen, we proactively monitor, maintain, and secure your entire IT environment for a predictable monthly fee. Think of us as your full-time IT department without the overhead of hiring in-house.

We prioritize rapid response for critical issues and typically resolve most support tickets within a few hours. Our tiered priority system ensures that business-critical outages get immediate attention while routine requests are handled efficiently throughout the day.

Absolutely. We set up and manage secure remote access solutions including VPNs, cloud desktops, and collaboration tools so your team can work from anywhere. We also provide endpoint security for remote devices to keep your company data safe no matter where your employees are located.

Our plans typically include 24/7 network monitoring, help desk support, cybersecurity protection, patch management, backup and disaster recovery, vendor management, and strategic IT planning. We tailor each plan to your business needs so you only pay for what you actually use.

We take a layered approach to cybersecurity that includes endpoint protection, email filtering, firewall management, security awareness training, and regular vulnerability assessments. We also help businesses meet compliance requirements for frameworks like HIPAA, PCI-DSS, and CMMC.

Yes. Our standard business hours are Monday through Friday, 8am to 6pm, but we provide 24/7 emergency support for critical issues. If your systems go down at 2am on a Saturday, you can reach us and we will get you back online as quickly as possible.

We serve a wide range of industries across the Gulf Coast and beyond, including hospitality, oil and gas, legal, restaurants, retail, insurance, small business, and enterprise organizations. Our team understands the unique compliance and technology needs of each industry we work with.

Pricing depends on the size of your organization, the number of devices, and the level of support you need. Most of our clients pay a flat monthly fee that covers everything, making IT costs predictable and budget-friendly. Contact us for a free assessment and custom quote.

Yes, we specialize in helping businesses move to the cloud safely and efficiently. Whether you are migrating email to Microsoft 365, moving file servers to SharePoint, or transitioning entire workloads to Azure or AWS, we handle the planning, execution, and post-migration support.

We are a Gulf Coast company headquartered in Houston with offices in New Orleans and Mobile, and we treat every client like a partner, not a ticket number. Founded in 2013, our team brings over a decade of hands-on experience across managed IT, physical security, and communications. We offer transparent pricing with no hidden fees and focus on proactive solutions that prevent problems before they impact your business.