|My practice needs to have backups and be able to recover from outages or disasters
||TM | RECOVER Backup and Business Continuity Solution
- On-site and cloud-based offsite backup for critical data, systems and recovery solutions for restoring your practice to full working order as quickly as possible.
- Full-time partner managing and delivering the required recovery and continuity plan you need for your practice.
- Defined plan of action for restoration of your critical systems and data to ensure you can accurately plan for any incident that affects normal business operations.
- Regular, scheduled testing of plan and reporting.
- Access to perform restores without IT involvement.
|We need to understand our risks around IT security and protect against data breaches
||TM | RECOVER Managed Security
- Security Assessment and risk report to assess initial risk measurement and the practices threshold for acceptance of identified risk
- Managed for you to deliver the proper security solutions for the areas necessary to protect your practices technology systems.
- Using a multi-layered approach protects the common areas of threat attacks.
- Internet and network, your email and server systems and employee workstations, laptops and mobile devices.
- Regular, scheduled assessments and reporting so you know when there is a potential problem.
- Mitigation planning and security management plan.
|We have regulatory compliance requirements (HIPAA or PCI) and need help meeting these
||TM | RECOVER Managed Compliance
- Compliance testing and reporting to assess initial risks during on-boarding.
- Assessment reports detail risk areas and provide strategy and plan for mitigation.
- Internal and external vulnerability testing to understand full threat landscape to your practice.
- Regular, scheduled assessments and reporting so you know your practice is validated and protected or to understand new risks when there is a potential problem identified.
- Ongoing management improves visibility and decreases risk due to constant oversight of the environment.
- Security and Compliance policy and procedures documentation, management plan and risk report creation and assistance with implementation and training.
- Ongoing, on demand user training included when required to educate employees reducing overall security risk effects.
|Day to day IT issues are affecting my practices efficiency, productivity or has caused loss of revenueOur current IT support provider is not meeting our needs
||TM | MANAGE Managed IT Solution
- Fully managed and supported IT systems by skilled, professional resources
- 24x7 monitoring and alerting
- Proactive Maintenance to reduce downtime
- Unlimited remote helpdesk support
- Asset and Licensing management and inventory management
- Security and Application Patch Management
- Endpoint Security - antivirus, web protection, antispam, content filtering
- Email Security - Content/compliance filtering, email archiving, antivirus/antispam, continuity and disaster recovery for email
- Mobile Device Management and Security
- Managed Backup/Recovery - 250Gb/workstation, 1TB/server included and pooled for your practice
- Virtual CIO and Dedicated Network Administration
- Complete IT reporting and metrics
|We are concerned about client privacy and the confidentiality of our office space
||TM | RECOVER Privacy Solution
- Privacy sound masking solution
- Masks confidential conversations and protects client-attorney privileges
- Reduces noise distractions for employees
- Creates more productive workplace
|Our current phone system is outdated, expensive to make changes or just expensive in general and we'd like to have more functionality but reduce communication costs
||TM | VOICE Managed PBX
- Fully hosted and managed for you
- No expensive hardware or licensing to buy or install at your locations
- Phones operate anywhere there is an internet connection
- Moving phones between personnel, offices or even geographically separate locations no longer require a technician or cost
- Mobility options, such as mobile app or remote extension at homes or remote offices
- Turn-key solution, unlimited extensions
- Cut communications cost by 60% or more in most companies
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